Tag Archives: cut the cable

Wrangling With the Cable Company

I check my bank account daily to see which bills have been deducted so that I can update my budget spreadsheet. I enter the amount paid and highlight it when it has actually been deducted since some payments take a few days to post. This is how I keep track of how much money I have for the rest of the month.

This morning, I checked my bank account as usual and noted that my payment to the cable company was about $17 LOWER than the normal amount. Subsequently, I logged into my Time Warner Cable account, which confusingly showed the amount due as the regular amount ($77), the amount paid as the lower charge ($60), and the balance as $0. Still confused, I opened the pdf of my monthly statement, which was of no help. Finally, I clicked the chat button to find out from the customer service person that I was given a promotional discount for internet for some magical reason. It occurred to me to ask what my bill would be next month because the promo I had wrangled for the past year should be up soon. Lo and behold, she tells me that next month it’s going to be $97!!

I have kept the cable only so I don’t have to pay a fee to cancel it. We don’t watch it. We watch our Roku or the streaming channels on our smart tv. Now was my big chance to finally cancel cable tv!

Long story short, I agreed to keep the most basic tv package that comes out of the jack in the wall, and I have to keep our internet because we use that every day. The kind gentleman I spoke with in the department that is apparently called “Customer Solutions” was very helpful and got my bill down to $57 for the next six months, after which it will go up to $64. But he said at the end of the six months I can call again to have “services re-aligned with your budget and needs.” Meaning that I can call back and make a stink and they’ll probably work with me. (Not that I made a stink, I was very pleasant, but straightforward. This gentleman was very nice and helpful and did his job well.)

I was actually quite pleased with how easy it was. The voice response system actually gives an option for cancelling services. I feel like I remember in years past they would never mention cancellation openly and it was like pulling teeth to get rid of the damn service you didn’t want or need.

I feel so accomplished! I’ve been waiting to downgrade my cable services and I’m so pleased with myself.